Frequently Asked Questions
Everything you need to know about your Negative experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking number so you can follow your package's journey to your doorstep.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain intimate apparel items are final sale.
How do I know which size to choose?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for personalized advice.
Do you ship internationally?
Yes, Negative ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my garments?
To ensure longevity, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid using bleach or fabric softeners, which can break down technical fibers.